Organizations offering health care services constantly pursue initiatives to improve the delivery of services. The overall reason to check on the quality of services offered is to enhance the needs of the patients are met. If these strategies are not well executed, they can lead to waste of time, resource, and much-treasured effort. Quality services are at the center of any organization which aims to align its objectives alongside the goals set. A major reason the chosen improvement strategy fails to give the desired result is because the organization takes it as a separate project. Issues to do with quality should be reviewed daily and make improvements where weaknesses are found. It is worth noting that the services of health is very critical and requires careful handling. Procedures and methodologies of giving services are evolving with time. Furthermore, the technological advancement is playing part in the need to acquaint with the changes that arise. The complicated health problems require the people offering the services such as nurses to have right skilled which they can utilize to ensure that patients are handled in the right manner. Quality services start from the methods used to do the analysis to the organization of the team which is tasked with offering the services. The paper is going to reviews on the activities which can be employed to ensure quality is adhered to.
Quality initiative for the organization
One of the initiatives which can be taken by the organization is the use of analytic to analyze data and identify opportunities. With the healthcare services, the large amount of data is handled and interpreting the data manually could be a challenge. This data is required in future and therefore the need to have a system which can store the data and disintegrate it to meaningful information. The upsurge of patients in the health facility makes it hard to organize the data in a manner which it can be easily understood (Grover, 2007). Clinical data is used to organize for various activities in the organization. The information can be used to formulate better methods to handle the patients. The organization deals with huge data ranging from the claims, patient’s information, and financial information. Improving the system to handle this would by far be a step higher.
Secondly, integrating performance improvement in the objectives of the organization would enable every staff to work toward its achievement. Healthcare is a complex field where different components altogether. Ensuring that people understand the objectives of the organization will help them to have to accomplish what they are expected to in the right manner. Organizations whose objectives are clearly understood thrive well in the market. This is because the employees understand their role clearly.
Thirdly, proper remuneration of the employees motivates their performance. It has been observed that when employees are well paid, they tend to deliver their services to their level best. This is a strategy which the organization would employ to tap the potential of the workers. Notably, if the health providers are dissatisfied with what they are being offered, they would transfer their dissatisfaction to the patients (Kelly, 2007) .The management should time to time sit with the employees and discuss financial matters to avert the possibility of poor services. The performing employees should be rewarded for their effort and the less performing is encouraged to improve the services.
In order to reduce the healthcare cost, some of the measures should be embraced and at the same time maintain the high standards of the services. You find that most of the healthcare organizations operates for a few years and ends up closing due to mismanagement and failure to understand the business well. There is some consideration which can be used to reduce the expenses but retain the quality desired. For example, instead of employing permanent experts in the certain field, it could be wise to outsource the service when needed. Specialist charge highly and to maintain them in the organization is expensive.
Reduction of Healthcare cost.
The manager can opt to hire them on contract when the requirement arises. Outsourcing has been proven to cut cost for most of the organizations while at the same time not compromising the quality. If embraced, it can have a tremendously positive effect on financial matters of the organization. Furthermore enhancing price transparency is important. Customers should be able to know the cost of a certain procedure on service. In most of the cases, it is not clear how doctors set the price to set for a certain service (Kelly, 2007). Cases have been identified where doctors charge exorbitant prices. This scares away the customers and they sort cheaper services from the competitors. Transparency exposes the nature of the market which helps to set the prices to charge.
Providing an online database with prices that the consumers can expect should be designed. It would allow the patients to shop for the best deal. Additionally, publishing the organizations’ scorecard will enable it to identify areas where they are strong and weak. By listing all the challenges and the achievements made the organization, the management will be able to see the area where rectification is required. It serves as a platform to critically think and seal the loopholes of the fund. Finally unnecessarily use of emergency room should be diverted.
These rooms are accompanied by their expenses. This is where most of the hospital resources are deployed since the patients found here requires tender and professional care. This would mean involving every profession and expensive medicines to save the life. It would be wise to evaluate the cases before referring them to emergency rooms(Lippman et al.,2002) Adhering to this would have significant improvement in reducing the cost of the organization. They are vital issues which are considered minor but their implications are felt during the presentation of the annual reports by the accountant. Healthcare expenses are spent in a gradual way and one might not realize some services offered can result in the closure of the healthcare facility. Any activity performed should be well thought otherwise can result to affecting the entire organization.
Single payer government system versus free market healthcare.
The term single payer refers to the mode of payment. It refers to the payment method which comes from a certain body especially the government body to provide a single source of fund. It should be noted that this type of funding does not come from private entity but is reserved to be contributed by a certain body. Examples are Obama care, Medicaid, and Medicare all of them in America. This system is very efficient and cost effective. This is because it caters for the poor who cannot afford expensive hospitals. It equalizes the people by providing equal services to all irrespective of the financial position. The healthcare given to this people is of high quality (Lippman et al., 2002). They can be able to foot the bill for any service offered since funds are there. Free market healthcare is solely dependent on the funding from the government. As opposed to single payer, where a certain institution is funded to facilitate the health care, this one is more complicated. Sometimes funds meant to cater for the healthcare is diverted to other responsibilities. Due to this reason, it becomes hard to access quality services. Some free market healthcare accounts are operated by individual who might not be in a position to cater for the entire hospital bill. Prices for healthcare services are set freely by the patient and the provider without the intervention of a third party. This market is distributional rather than efficiency. It relies on the rich people to stand in for the poor.
Common Law quality initiative
Common laws started on the conventions of the society. They guarantee proper services are guaranteed to patients. They control the behavior of the healthcare provider by ensuring they behave according to ethics of work. One of it is honesty. The healthcare provider should provide accurate information regarding the patients. Misinforming the patients can cause unnecessary distraction and therefore calls for a well-articulated move to handle the patients. Honesty is key as it ensures the patients receives right medication and diagnosed with the correct disease. Additionally, the providers of the services should be considerate. An essential virtue which should apply largely in this setup. The people that interact with the medical profession in daily basis are those who are suffering. They are in pain and requires help. The only way to understand them is to choose to listen to them and attend to their issues. In most of the health facilities, this law is mostly violated (Kelly, 2007). The nurses are arrogant and treat the patients rudely. This is against the ethics of work and can worsen the case of the patient. Finally, ethical considerations cannot be left. Ethics is the behavior of the worker while at the place of work. Every institution has its stipulated ethics depending on the nature of work. In healthcare set up, medical professionals are required to align themselves along the ethics. Handling human beings is cautious and one cannot afford to ignore their presence.
Importance of health care quality
Quality is the order of the day in an organization offering health care services. The need to have quality services is the dream of every management. One of the importance is that it build the image of the organization. When patients receive the right services, they will advertise the organization on their behalf through sharing the experiences. More customers will be referred by friends who gets satisfied with the services. For example, if a patient undergoes a successful surgery in the organization, he or she would not request the services anywhere else (Grover, 2007). Additionally, quality services would help the organization to stay ahead of the competitors. This is a business and would like to make a profit like any other. If their services do not outdo those of competitors, they would definitely lose the customers. By upholding and retaining the right profession, quality will be guaranteed hence compete favorably with others providing similar services.
Furthermore, the operational cost will be reduced. The offering of quality services entails utilizing the available resources wisely for the general benefit of the patient. You find that if the staff are not well trained, they will result in wastage of resources and misappropriation. Their ethical issues can also scare away the customers which would impact the organization negatively. For example, the organization financial capability will lower when the customers migrate to other facilities. Ensuring that all the staff works towards the achievement of the set objectives, little will be lost due to negligence. Consequently, it is the requirement by the law that healthcare providers give the right services to the patients. It conforms to the law when services are top notch. This will reduce haunt by the relevant bodies due to lack of certification. The emergence of fake hospitals which are operated by quacks has made the ministry concerned to impose staunch measures to clear them. By ensuring the services give are okay, it further creates confidence to customers. For example, no patient would like to attend the hospital which is regarded to be operating illegally.
Plan to protect patient information.
• Ensuring the entity where the document is covered. This is to say that no one should access the data apart from the handler.
• Emphasizing on the need to secure patients information.
• Conducting risk analysis. This comparing the available safety measures and the one required by the law.
• Training the workforce on handling the patient data to avoid leakage
• Information regarding patient should only communicate to him or her. No other party should know the secret information to enhance confidentiality.
• Mitigate risks by writing up to date policies on handling patient information.
Grover, J. (2007). Healthcare. Detroit: Greenhaven Press.
Kelly, D. L. (2007). Applying quality management in healthcare: A systems approach. Chicago, Ill: Health Administration Press.
Lippman, F., Brenner, S., Greber, A. A., Lazar, A., & Nova Southeastern University. (2002). Healthcare. Ft. Lauderdale, FL: Nova Southeastern University.