xecute the define phase of the Six Sigma DMAIC project including the following

I need 2 slides on just the final point of this problem statement for the following problem on Apple Inc.

Execute the define phase of the Six Sigma DMAIC project including the following:

  • Identify customers and their priorities. (Michael)
  • Identify a project suitable for Six Sigma efforts based on:Business objectives.
  • Customer needs and feedback. For example, if the team chooses a fast food chain, they could observe and record defects with preparation and delivery of the food, cleaning of the restaurant inside and out, including the rest rooms.
  • Productivity of the operation and quality of service measured by such metrics as: wait times per each customer from the time the order is made until the customer is handed their food, customers served per hour per total number of employees, number of errors made in products served vs ordered, friendliness of the staff, and cleanliness of the operation; including inside the restaurant, outside, in the rest rooms, tables, floors, waste baskets, etc.

Again, need 2 ppt slides on just the last point:

Productivity of the operation and quality of service measured by such metrics as: wait times per each customer from the time the order is made until the customer is handed their food, customers served per hour per total number of employees, number of errors made in products served vs ordered, friendliness of the staff, and cleanliness of the operation; including inside the restaurant, outside, in the rest rooms, tables, floors, waste baskets, etc

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